will be responsible for their own shipping and insurance to our store. For customers sending their items to Carat & Co., until the item is received into our location, the item remains under the responsibility of the shipper and Carat & Co. that are still within the warranty period.Ĭustomers who are unable to physically drop off their item to Carat & Co. offers complimentary shipping and insurance from our store to the brand's service center for any purchases made with Carat & Co. If you'd like to request for any repair or maintenance services, please contact us in the form below. When our customers entrust their service requests to us, it is our duty to provide the best possible service and prices to maintain the value of the timepiece or jewelry. Items without an accepted warranty may be subject to service charge.

These include all jewelry items and any items that are no longer within the brand's specified warranty period or have voided the warranty agreement.

Watch BrandĪdditional 6 Years with registration on Cartier CareĪdditional 6 Years with registration on IWC CareĪdditional 6 Years with registration on JLC CareĪdditional 6 Years with registration on Piaget CareĪdditional 6 Years with registration on Vacheron CareĪdditional 3 Years with registration on Please note that the brand warranty that we offer does not cover the lifetime of the battery, normal wear and tear to case, pushers, crown, straps, bracelet, crystal, any damage to the watch resulting from physical/accidental abuse, lack of care, accidents (dents, broken crystal, etc), alterations or tampering from non-authorized centers and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. When you purchase your new watch from Carat & Co., we ensure that your item is covered at least 2 years under the manufacturer warranty from any manufacturing defects.

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