Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.įind the printer names that match your printer from the list of devices.įigure : Printers and Scanner window with multiple names of a printer in the list If the print job becomes stuck again, continue to the next step.Ĭheck for multiple devices in the Printers list, and then remove any extra entries other than one in idle status. If the printer prints, you can stop troubleshooting. Try printing again and note what happens. If the printer does not turn on by itself, press the Power button to turn it on. Reconnect the power cord to the rear of the printer. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Make sure the printer is idle, not making any sounds, before continuing. While you respond to that, here's what you need to do: Have you attempted to reset the printer to ensure there are no excessive static on the device causing such issues?ĭid you install the drivers/software for the printer? I would like to take a moment and thank you for using this forum, it is a great place to find answers.Īs I understand you are unable to print as it normally does, (Since the diagnostic page prints fine, it confirms that its not a hardware issue, so please bear with me and follow the below steps)ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

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